Refund Policy

Last updated: 21 October 2026

Because the service is digital content available immediately after payment, the following policy applies to every plan in any track:

• You can request a full refund within 3 days of purchase if you have not gone beyond 20% of the question bank in that plan's track.
• After that, payments are not refunded unless you could not access the service because of a fault on our side that we did not fix within 3 working days of your report.
• If you were charged and your subscription did not activate, we will activate it or refund you in full.
• Each plan is handled separately; refunding a plan in one track does not affect your subscription in the other track.

How to request

Email us from the address registered to your account with the order number shown on the “My account” page. We reply within two working days.

Refund timing

The amount is returned to the same payment method; how long it takes to appear depends on your card issuer (usually 7 to 14 working days).